Technical Consultant

Description
Technical Consultant

About This Role...

You will work directly with Partner Accounts, pre and post sales to provide superior technical and business services . You will proactively communic ate with both external clients, Partners , and internal teams as a trusted advisor and subject matter expert on all NWEA products and technical services . You will also be responsible for delivering technical services that include pre and post -sales technical consulting , product demos , product trainings, lab readiness, onsite consulting and technical support escalations. Additionally, you will be able to gather valuable observations and feedback from field work and are responsible for representing our partners to other NWEA functional teams, particularly as it relates to the rollout and enhancements of new NWEA products and services. This role reports to the Sr. Manager, Technical Consultants. For this role, there is a requirement for candidates to be located on the East Coast of the United States with a strong preference for New York.

Your Next Challenge...

• Effectively collaborate with Partner Accounts to identify needs and opportunities to deliver technical services
• Collaborate with internal teams as needed to develop superior technical services, ensure they are consistent with organization mission and values and are coordinated with products and services being developed and delivered by other teams
• D evelop and deliver pre-sales technical consulting services that include product demo's, responses to standard technical implementation questions and creative solutions to unique technical implementation challenges
• Develop and deliver post-sales technical consulting services that include product training, lab readiness, technical setup/configuration , pre-test planning, post-test review and onsite technical consulting and support
• Maintain deep subject matter expertise on all NWEA products and platform as well as industry technical standards and certifications
• Track, document and report out on all work in accordance with team processes. Common tools include Salesforce, SharePoint , OneNote and Microsoft BI
• Fulfill special technical contract requirements and monitor service level expectations
• Oversee partner acceptance testing for technical aspects of complex implementations and custom development
• Act as an e scalation point for complex or custom technical support and/or implementation proje cts
• Act as a Support liaison with the Partner Accounts team , Product Management and Executive Management
• Participate in the development and presentation of product demo's and trainings for conferences and exhibitions
• Represent Partner Support in written RFP responses and oral presentations

• Able to travel up to 50% of time, often with short notice
  

Traits for Success ...

• Maintains composure and professionalism at all times
• Advanced Custome r Service and listening skills
• Advanced data analyt ic s and problem-solving skills
• Advanced presentat ion and product training skills
• Ability to write and communicate effectively and to document work accurately
• Ability to set partner expectations based on partner needs and organizational values, priorities, an d/or commitments
• Extensive experience in system, tool, and requirement definition or design
• Proficiency in variety of computer operating systems
• Working knowledge of networking , protocols, and w orking knowledge of relational databases
• Strong collaboration skills - willing to participate in a highly productive team environment

Your Education and E xperience ...

• Bachelor's degree; or an equivalent combination of education and experience will be considered in lieu of a degree
• Minimum of five years ' experience in a partner support role with increasing responsibility
• Minimum of one technical certification preferred (e.g. Cisco, A+, MCSE, Six Sigma, etc.)
• Knowledge of NWEA products and services desired

• Prior on-site, face to face account management experience preferred
• Technical Support , Business Analyst, and/or Product Management experience within the educational sector is highly preferred

About NWEA...

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide insights to help tailor instruction. For 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. Our tools are trusted by educators in more than 9,500 schools, districts, and education agencies in 145 countries.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

NWEA endeavors to make www.nwea.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at onlineaccommodations@nwea.org and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.