APPLICANTS MAY BE EDUCATIONAL OFFICERS, TEACHERS AND OTHER QUALIFIED INDIVIDUALS
SPECIAL INTERNAL / EXTERNAL
TYPE OF APPOINTMENT ISSUED: This position is excluded from the Educational Officers' Bargaining Unit and will be filled as a clear line appointment.
MINIMUM QUALIFICATION REQUIREMENTS: INFORMATION TECHNOLOGY DIRECTOR Education: Graduation from an accredited college or university with a bachelor's degree in information and computer sciences, or a bachelor's degree in business administration with a specialization in management information systems. Experience: Nine (9) years of responsible professional work experience in electronic data processing systems analysis and/or computer programming of which five (5) years shall have been in an education agency, program or system including two (2) years of supervision of professional staff in information systems development or related functions. Desired Experience: Progressively responsible work experience and management in a large enterprise, involved in direction of a call center, IT customer service, help desk operations, training, and field services. Two (2) years experience in an education environment supervising other supervisors. Combined Education and Experience: An equivalent combination of education and experience may be acceptable, as determined by the Department. Substitutions can be considered for the requirement of experience in an education program, agency or system. Knowledge of: Computer and data systems; computer programming; electronic data processing; information systems in organizations; database systems; statistical data analysis; information systems analysis and design; management and organizational behavior; productivity management; principles and practices of supervision; laws, rules, regulations and administrative procedures pertinent to the area or areas of assignment. Desired Knowledge: IT management, leadership and organizational behavior; theories, principles, and practices of IT, operation and management of computing systems including emerging technology particularly as it relates to the education environment and administrative systems; general management and personnel management; application of IT in educational systems. Ability to: Plan, direct, coordinate and evaluate central staff services in information systems; recommend changes in procedures and practices to improve efficiency and economy; deal effectively with federal, state and departmental officials to accomplish program goals and objectives; provide department-wide advice; communicate effectively with others both orally and in writing; operate computer and various business machines. Desired Skills/Abilities: Direct a staff engaged in development and execution/support of technology plans, provision of IT training and customer support, and managing a call center environment; provide leadership, management and personnel management to a staff with diverse but related programs; apply knowledge of IT programs in an educational system; direct, lead, and evaluate programs and staff members; communicate orally and in writing with high level officials on sensitive matters; provide department-wide advice in areas of expertise; effectively represent OITS to the customer base.
A WRITTEN EXAMINATION/ASSIGNMENT MAY BE ADMINISTERED TO HELP DETERMINE POSSESSION OF THE KNOWLEDGE AND ABILITIES PORTIONS OF THE MINIMUM QUALIFICATION REQUIREMENTS.
Duties and Responsibilities: Under the general supervision of the Assistant Superintendent of the Office of Information Technology Services, the Information Technology Director:
BRANCH ADMINISTRATION & STRATEGY: Develops long-range strategic plan, including workforce and resources for provision of a wide range of customer services to state offices, schools, and complex areas. Provides general administration and technical direction to the branch. Based on current and future DOE IT strategic direction and initiatives, plans, coordinates, implements, administers and evaluates DOE-wide customer support program to include development and support of technology plans for schools/complex areas, service desk operations, management of training centers. Develops strategies for future changes in services provided. Plans and defends the branch's operating budget and oversees budget expenditures and procurement for the branch. Provides technical guidance to all branch staff in areas of IT, customer support, and program management. Evaluates performance of direct reports and reviews performance evaluations of section personnel to ensure standards are met. Performs personnel management functions to include selecting new employees, identifying training and professional development opportunities. Proposes solutions to problems encountered in the branch and coordinates with other branches as necessary. Directs development of training standards and measures of effectiveness. Manages the design and implementation of knowledge based systems. Develops and implements learning strategies to maintain knowledge and provide growth to staff.
CUSTOMER SERVICE ADVOCACY: Evaluates and improves customer service provided by the branch, obtaining internal and external formal feedback through various feedback loops and methodologies. Develops standard levels of service and ensures that service provision meets the developed standards. Establishes goals to improve customer service, evaluates progress towards established goals, creates plans for improvement, and develops/provides reports to IT leadership. Resolves complex customer service issues.
LEADERSHIP & ENGAGEMENT: Confers with high level administrative and technical personnel in the DOE, state, and federal agencies to accomplish program requirements. Advises school, complex area and state office personnel on issues related to customer support. Represents the OITS Assistant Superintendent or OITS in general to present information to executive leadership, Board of Education, Legislature, public, etc. Serves on boards, committees, and task forces related to customer service and OITS. Establishes and maintains liaison with other branches to ensure services provided continue to be relevant. Evaluates branch programs and adjusts as needed.
Performs other related duties as required or assigned.
SALARY RANGE: EOSR-10, $110,155 to $155,938. Department of Education certificated employees will be placed on the salary range in accordance with Department regulations. All others will be placed on the first step of $110,155.
NOTE: Department of Education employees will be placed on the salary range in accordance with Department regulations. All new external applicants will be placed on the initial step of the salary range. However, placement above the initial step of the salary range will be based on special characteristics and critical needs of the position, an applicant's exceptional qualifications, the availability of funds, and other relevant factors. Such appointments require prior approval.
WORK YEAR AND BENEFITS: This appointment will be on a 12-month basis with vacation and sick leave provided according to applicable regulations. POSTING CYCLE: Vacant or unfilled positions may be internally and/or externally advertised on the 1st and/or 15th of any calendar month. HOW TO APPLY: All materials submitted become the property of the Hawaii Department of Education and will not be returned to applicant.
Visit the Hawaii Department of Education website and submit the online application prior to the deadline. Be sure to include a "Personal Statement" of what you can contribute to this specific position.
http://www.hawaiipublicschools.org
Official transcripts (if not on file) must be submitted at the time of an official offer of employment. Transcripts may be sent by U.S. mail to the Office of Talent Management/EO Recruitment, P.O. Box 2360, Honolulu, HI 96804.
After you submit your online application, you will receive a system generated email acknowledging receipt of your application.
