ERP Infrastructure Engineer

BALTIMORE COUNTY PUBLIC SCHOOLS

CLASS TITLE : ERP Infrastructure Engineer

TITLE CODE : V13025 GRADE: 08/OPE

REPORTS TO : Supervisor, ERP System Engineering and Operations

DEFINITION : The ERP Infrastructure Engineer will be responsible for server administration and troubleshooting, providing technical infrastructure application support, supporting the process of maintaining appropriate operating system software levels to ensure a secure and stable environment, providing secondary support to the SQL Server Database Administrator and providing guidance and support for the ERP Technical Support Team Lead.

EXAMPLES OF DUTIES :

• Install, configure, and maintain servers that deliver services for the organization's business services. Work closely with vendors to identify performance issues and schedule updates and patches.
• Develop and implement scripts and utilities to automate system and application administration and maintenance tasks.
• Support the process of maintaining appropriate operating system software levels to ensure a secure and stable environment.
• Participate in architectural and design decisions.
• Participate in disaster recovery and business continuity planning and implementation.
• Works on multiple project requests. Engage vendors of applications and systems to assist with best practice implementations and troubleshooting.
• Participate in establishing effective and efficient governance policies to aid in the management and effectiveness of the service.
• Coordinate system testing and assists users with acceptance testing to ensure product being delivered meets project requirements.
• Work closely with SQL Server database administrator and fills the backup role in their absence.
• Design, develop and support technology solutions that integrate ancillary tools with core enterprise systems in order to enhance the value and services to clients.
• Work with Network Support Services systems engineers to maintain current, stable and highly available systems architecture.
• Research and provide guidance on new technology solutions focusing on increasing the effectiveness and efficiency of our clients business and educational processes.
• Document work, including commenting code, preparing release notes, and updating end user documentation.
• Write and document solution specifications.
• Use configuration management tools, such as source code repository to ensure that work is both integrated into overall solution and backed up.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS :

Education, Training and Experience :
Graduation from an accredited college or university with a bachelor's degree in computer science or a related field, plus four years of experience in enterprise system implementations, operations, and maintenance. Two years experience with implementation and integration of commercial off-the-shelf (COTS) software into existing architectures.

Note: Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

Licenses and Certificates:
Possession of relevant Microsoft Certification preferred

Knowledge, Skills, and Abilities :

Knowledge of the Systems Development Life Cycle (SDLC) and its application in the development of technology solutions. Knowledge of business operations, processes and procedures. Knowledge of computer systems, servers, Local Area Networks, programming and script development. Knowledge of Microsoft Windows operating system administration and industry best practices.

Skill in project management and program planning. Skill in administering network ERP servers such as application servers, web servers, SQL servers. Skill in programming scripts and utilities to automate administrative and service oriented tasks. Skill in evaluating technology and recommending network server configurations and architectures. Skill in communicating to all levels of users. Skill in maintaining documentation for network configurations, equipment and procedures, and analyzing, testing, and implementing architectural designs that support new and existing business applications. Skill in the use of Microsoft Office productivity tools. Excellent organizational skills.

Ability to create, articulate, document and execute a plan for completing a solutions development task, including component-level design and assumptions. Ability to estimate level of effort to complete component-level tasks. Ability to prioritize and multitask. Ability to learn new languages, frameworks and development platforms. Ability to establish and maintain effective working relationships. Ability and willingness to work under the technical direction of a senior engineer or consultant. Ability to work with little technical oversight on small projects. Ability to communicate technical issues, risks, and approaches to direct reports, peers, superiors, and clients. Ability to engage client on client's domain level to provide feedback on business and technical issues, discuss risks, and offer alternative solutions. Ability to work independently and follow through on assignments. Ability to perform under stress and meet deadlines.

PHYSICAL AND ENVIRONMENTAL CONDITIONS :
The work of this class is generally sedentary and performed in an office environment.

CONDITIONS OF EMPLOYMENT :
This position is considered "essential as needed" and is required to work when schools are closed due to inclement weather or other emergency conditions. Persons appointed to this class participate in on-call rotation and may be required to work beyond their normally scheduled hours with little or no advanced notice. Work may include evenings and weekends as required.

SALARY: Grade 08 on the BCPS OPE 12 Month payscale $78,942 - $122,044.

FLSA : Exempt

Eligible for the Baltimore County Employees' Retirement System.

This class specification defines the types of duties and level of difficulty of work required of positions in this title. It shall not be held to exclude duties not mentioned nor limit the right of management to assign work to employees.

Citizenship, residency or work VISA in United States required

Application Instructions:
Please read and carefully follow the instructions provided below.
Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Each time an applicant applies to a job with BCPS, the application must be resubmitted. If an applicant started an application with BCPS in the past and at a later date decides to apply for additional positions, it is the applicant's responsibility to review the entire application and ensure that all data is up to date (for example, the applicant may need to add additional schooling or certifications, an additional work experience, or provide updated references). The applicant must remember to review the entire application each time for accuracy and submit each time for a new or different vacancy.
Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Applicants should notify their reference proactively to inform them they will receive a form via email through a MAILBOT email address from Baltimore County Public Schools. Applicants should also inform their reference(s) of the job they are applying to.
Be sure to account for all periods of employment and unemployment, including student teaching and internship experience, and include names, addresses, and telephone numbers of employers.
Be sure to answer all criminal background questions. If you answer "yes" to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense, the nature of the violation, and the extent of rehabilitation will be taken into consideration.

Pre-Employment Requirements:
All persons employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (State of Maryland, Senate Bill 315, effective October 1, 1986) completed. The fee charged for fingerprinting is $81.00. An identification card will be issued which must be shown prior to employment.
Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.
If you have military experience you will be asked to provide a copy of DD214.
Official transcripts for all higher education must be received prior to contract signing.
Some positions will require employees to undergo a physical examination and/or drug testing.
All newly hired personnel must attend a Badges and Benefits session.
Additional job verification will be required for salary credit.

Non-Discrimination Statement:
The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board's nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 (443-809-8937). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9610 Pulaski Park Drive, Suite 219, Baltimore, Maryland 21220 (443-809-4360).

Contact Information
Michael Hodge
Director of Staffing
(AFSCME, ESPBC, OPE, and Non-Represented)
6901 Charles Street, E Building
Towson, Maryland 21204
Phone: 443-809-7874
Fax: 410-296-0568
Email: mhodge@bcps.org