Senior Account Manager- East Coast- Mid-Sized Accounts (Remote)

Description
Sr Account Manager, East Coast (Remote)

About this role...
Do you enjoy data conversations? Do you want to work for an organization that's mission minded, and puts kids at the heart of their work? Are you detail - oriented and able to work autonomously? Do you enjoy networking with central office leadership in school districts? If your background is in education, you may be a great fit for our team. The Senior Account Manager position is responsible for managing and growing a targeted group of existing NWEA customers (Partners) by building long-term relationships and adding value to the Partner. Working on a regional team, led by a Director , their focus is to ensure Partner retention and satisfaction, and to drive increased use of NWEA Products and Services to improve our Partners ability to help all kids learn. As the key contact for our Partners, we value responsiveness and listening to our Partners to increase the value of the relationship with NWEA and to build their loyalty and satisfaction. The Senior Account Manager will work closely with the Account Executives in their region who are responsible for the acquisition of new partners. It is expected that Account Managers and Account Executives reside in or in close proximity of the assigned region. Candidates may work remotely from their home office and travel will be required. We are seeking candidates who currently reside in the states of Virginia, Massachusetts, or Connecticut.

As the account owner, the Senior Account Managers' key areas of work include managing all annual renewals, optimizing account revenue, expanding the number of students being tested by the district, uncovering needs for new products and services, building relationships with district stakeholders, and establishing a long-term plan for Professional Development to increase the use and value of their relationship with NWEA. Account Managers will work with the extended NWEA organization, including Marketing and Support to ensure the needs of our Partners are met. Other responsibilities include providing product Webinars, data coaching, resolving Partner issues, supporting Account Executives in acquiring new accounts and expanding Partner understanding of the value of NWEA products and services .
Your next challenge...

• Be the primary NWEA account contact for a portfolio of existing Partners
• Ensure Partner loyalty and custome r satisfaction for retention through proactive outreach. E stablish Partner communication strategy to u ncover needs and resolve issues
• Strategically position new products and services in existing accounts; ultimately driving revenu e growth and district expansion
• Achieve renewal and expansion targets as def ined by the regional objectives
• Effectively create and manage regional lead generation campaigns to secure renewal revenue and increase level of district penetration
• Provide leadership to peers and represent the team throughout the organization
• Develop new relationships at customer accounts and work with Account Executive to gain referrals from existing customers to new prospects .
• Demonstrate effective lead follow - up into existing accounts as measured by expansion and the use of new products and services
• Proactively work with region or organization on projects to improv e processes that improve the customer experience
• Provide coaching and mentoring of new Account Managers and be a positive role model for the team
• Plan and prioritize new product , expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines
• Deliver effective webinars, introductions and other sales calls and activities as needed
• Implement effective processes, procedures and use of support materials to ensure efficiency and effectiveness in meeting each partner's unique needs
• Stay current and knowledgeable about NWEA Products and Services and the education market, including issues, trends, relevant laws, and competition
• I nform Partners about features and benefits of products and services on a regular and proactive basis using consultative sales process
• Use Salesforce to manage Partner o p portunities and pipeline for renewals, expansions and new products and services . Keep data accurate, up to date and comprehensive ; u se Salesforce for Partner, pipeline and Regional reports and dashboards and for data to drive Partner activity
• Present price, credit, and terms in accordance with standard procedures and/or contractual requirements ; a ccurately process and schedule partner transactions including quotes and orders
• Travel as needed for Regional, Partner or NWEA events , up to 5 0%

Traits for success...

• C ommitment to the NWEA mission and culture
• Ability to be effective in a growing organization, and handle a large volume of customer accounts and activity
• Demonstrated skill and e xperience with selling and managing customer relationships over the phone , maintaining a high level of customer satisfaction
• Clear communicator, strong verbal, writing skills
• General knowledge of education market, school and business operations and functions
• Demonstrated ability to work effectively with a wide range of individuals and independently
• Ability to m eet personal and team retention, renewal and expansion goals and work well with Partner Accounts team and NWEA organization
• D emonstrated ability to manage sales opportunities and pipeline and sell additional products and services to existing customers
• Ability to f requently assess the effectiveness of processes and procedures and recommend improvements . Act as a facilitator and team leader

Competencies ...

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages complexity - M aking sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
• Drives results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Being resilient - Rebounding from setbacks and adversity when facing difficult situations .

Education and e xperience ...

• Minimum bachelor's degree , preferably in E ducation
• Understanding of K-12 education industry required; familiarity with K-12 education assessment methods preferred
• Sales experience is preferred but not required
• Account management experience is preferred, but not required
• Excellent relationship building skills, with a desire to create a positive experience
• Experience with NWEA products, services, procedures, and implementation strongly preferred

About NWEA...
NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.

What we can offer you....
At NWEA we not only offer a competitive base salary, we offer a 15% contribution of eligible employees' base salary to a defined contribution 403(b) retirement savings plan; career development opportunities; an awesome work culture and environment; we also offer industry leading benefits and perks that are focused on supporting our employees' holistic wellbeing. To learn more about what we can offer more, click here.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions, and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

NWEA endeavors to make www.nwea.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at [email protected] and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.
NWEA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please visit our website. If you'd like more information on your EEO rights under the law, please visit the EEOC website.